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Home > Terms & Conditions
 

Terms & Conditions

Introduction. 1

Access by Minors 1

Account Security 2

Copyright and Trademark Notice. 2

Credit Cards 2

Debit Cards 3

Disclaimer and Intended Use. 3

Links 4

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks 4

Multiple Product Orders 4

Order Acceptance Policy 4

Out-of-Stock Products 4

Privacy 5

Privacy on Other Web Sites 5

Shipping Policy 5

Taxes 6

Typographical Errors 6

Warranty and Returns 6

Entering the Site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please leave the Site immediately.  These conditions will supersede any terms and/or conditions you may include with any purchase order or other communication, regardless of whether TAC Retail Enterprises LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time. <<Top>>

Our products are intended for smokers or reformed smokers who are of the age of majority in the jurisdiction where the product is to be shipped.  This site is not intended for anyone who is a minor and not of a legal age to purchase tobacco products where you reside. By registering with this site you represent to us that you are legally permitted to engage in the buying transactions that are associated with the site and that any information you provide to us is accurate and not deceptive or misleading. You further agree not to procure for or cause any of these products to be delivered to a minor or anyone who is not of legal age to use these products in the jurisdiction where they are to be delivered.

We will not sell nicotine or nicotine related products to anyone who is not of legal age to purchase and use tobacco or nicotine products where they reside. We cannot be held responsible for minors purchasing nicotine or nicotine related products with a parent or guardian’s credit card. By placing your order for nicotine or a nicotine related product you are confirming that you are of legal age to purchase and use nicotine products in the municipality, state, country or territory where the product is being shipped. You agree that these products are not intended to be used by a person that is not of legal age to use them at the shipping address provided. <<Top>>

If you use the Site, you are responsible for maintaining the confidentiality of the information you provide and your access information (password).  You agree to restrict access to your account from unauthorized users and to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service and / or terminate accounts if we determine that these provisions have been violated.  We also reserve the right to remove or edit content submitted by you in the “My Account” or “Reviews” area of the Site.<<Top>>

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of TAC Retail Enterprises LLC dba Tropical Vapors., Copyright © 2012, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. <<Top>>

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order or your card being denied by our payment processor. Your credit card will be billed upon shipment of your order. <<Top>>

We accept debit cards without the PIN.  Please be advised when using a debit card for purchasing.

TAC Retail Enterpises LLC is committed to the prevention of fraudulent credit card usage, for your benefit as well as ours. Banks use AVS (Address Verification Service) and validate the CVV number on the back of the card to detect and minimize fraud.  If this verification fails when submitted to your bank, the following can occur:

1. The order will not progress past our payment gateway and does not turn into a sale.  However:

2. Your bank places a hold (or authorization) for the amount of the attempted sale. We are listed as the source of the authorization. This typically happens when using a debit card or check card that fails the AVS.

3. This hold will look like a charge on your account from our store even though no funds have been disbursed from your account.

4. Our store is powerless to remove the hold and cannot void the authorization. Only the issuing bank can release the hold. The bank must be contacted and you need to request that the funds be released. Otherwise, the bank will release the funds once the authorization expires (usually 24-48 hours, but can vary by bank).

This is an issue that affects all online merchants who use the AVS security check system to help prevent the fraudulent use of your credit card. PLEASE double check the accuracy of your address, and if the transaction fails, DO NOT attempt again repeatedly. Each attempt could result in an additional hold on your account. <<Top>>

By purchasing from this site, you agree that there have been no health claims or mention of other health benefits deriving from the use of products on this site. The purchaser acknowledges that the products purchased are to be used at their own risk and that TAC Retail Enterprises LLC will not be liable for any damage or injury from the use of these products.

No products sold on this site are an aid for smoking cessation nor are they intended to diagnose, treat, cure or mitigate any disease or condition. All of the products sold on this site must be kept out of reach of children.  Nicotine can be harmful to children and pets and must be stored safely.

Our products are intended for smokers or reformed smokers who are of the age of majority in the jurisdiction where the product is to be shipped. <<Top>>

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation or content of any such site. <<Top>>

We only accept the credit and debit cards identified in the sections above. <<Top>>

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. We generally do no permit back-orders but products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. <<Top>>

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TAC RETAIL Enterprises LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. <<Top>>

We generally do not allow back-orders for products but in the event that we do, we will ship your product as it becomes available. Our policy is to make every attempt to ship by the next business day.  However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. <<Top>>

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.  We do NOT store credit or debit card information on our site.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Tropical Vapors site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Tropical Vapors site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. <<Top>>

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our store is not responsible for the actions of third parties. <<Top>>

Shipping Time – We will make every effort to ship all orders the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. <<Top>>

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Tropical Vapors or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. <<Top>>

Taxes   

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Ohio. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. <<Top>>

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, TAC Retail Enterprises LLC shall have the right to refuse or cancel any orders placed for any product listed at the incorrect price. Our store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, our store shall immediately issue a credit to your credit card account in the amount of the incorrect price. <<Top>>

Our Warranty and Return Policy can be reviewed HERE. Instructions for starting the Return Merchandise Authorization Process can be found HERE

<<Top>>

Tropical Vapors is a registered supplier on ECF.  Visit us in the Supplier's Forum.
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